Last updated: July 8, 2026
Because we provide scheduled, on-demand delivery services, the following terms apply to cancellations and refunds.
Cancelling a booking
- Before pickup begins: You may cancel a confirmed booking at no charge up until we have dispatched the van for your job. Contact us as soon as possible at info@thegoodmove.ca.
- After dispatch / en route: If you cancel after we have set out for pickup, a cancellation fee covering travel already incurred may apply. We will tell you the amount before charging.
- After a service is completed: Completed deliveries are not refundable, as the service has been performed.
Refunds
If a service was not delivered as agreed due to our error, contact us within 7 days at info@thegoodmove.ca. We will review the job and, where a service failure on our part is confirmed, provide a full or partial refund of the delivery charge as appropriate. Refunds are issued to the original payment method.
Damage claims
Claims for loss or damage to goods must be reported within 48 hours of delivery and are handled in accordance with our Terms of Service, including the liability limits set out there.
Contact
info@thegoodmove.ca